DeafTawk Plus
Enterprise Accessibility Dashboard
Project Overview
The Problem
Businesses lacked real-time sign-language interpretation, causing long waits and low service accessibility for Deaf users.
The Solution
A tablet-first B2B SaaS for instant video interpretation, admin analytics, and multilingual support.
The Impact
68K+ mobile users; 3,200+ interpreters; US$1.5M revenue FY23; 25% MoM growth; deployed in Jazz centers and PTA offices.
The Problem We Solved
Before, deaf users had to book interpreters days ahead or rely on companions.
Slow Access
Bookings took hours to days
Limited Reach
Only mobile use, no on‑site support
No Enterprise Dashboard
Admins had no usage visibility
"We initially made sure you get the interpreter in a maximum of 60 minutes. But now... just 30 seconds."
Ali Shabbar, CEO, DeafTawk
DeafTawk
Research & Discovery
Partnership Launch
Jazz branches nationwide
Seamless tablet mode enabled in center rollout
Analytics Review
Average connection reduced from 60 min to <30 s
Expansion MoUs
PTA, Kingfisher
Institutional adoption across sectors
Key Findings
Design Process
Pilot Integration • 2 weeks
Tablet UI embedded in Jazz centers
Admin Dashboard • 3 weeks
Design analytics portal for usage, interpreters, sessions
Sector Rollout • 4 weeks
Customize for PTA, Kingfisher
UI Showcase
The Solution
Tablet first, zero training UX delivering instant sign language interpretation with admin oversight.
Instant Video Interpretation
Connections drop to <30 seconds from 60 min
Dramatically improved user experience
3,200+ Interpreters
Availability in Urdu, English, Spanish, Chinese, Malay, Singaporean sign languages
Supports multiple regions/languages
Admin Analytics Dashboard
Usage metrics, session logs, interpreter performance
Enterprise-level visibility
Institutional Rollout
Deployed via MoUs with Jazz, PTA, Kingfisher
National-level reach
Results & Impact
DeafTawk Plus transformed accessibility by offering near-instant interpretation and enterprise-quality insights.
68K+ served
User Base
Expands reach through B2B channels
3,200+ interpreters
Interpreter Network
Scalability via large interpreter base
US$1.5 M FY23 +25% MoM
Revenue Growth
Viable B2B SaaS business
Deployed at Jazz, PTA, and Kingfisher; supports national public-service accessibility.
"We're proud to be the first telco in Pakistan to ensure accessibility for all through DeafTawk’s innovative solution."
Key Learnings
Speed Builds Trust
Reducing wait from 60 min to 30 s transformed user perception.
Prioritize connection latency metrics.
Enterprise Buy-in Needs Analytics
Admins require dashboards to measure ROI.
Include usage tracking from day one.
Multi‑sector Flexibility
Different sectors have distinct flows and branding needs.
White-label and customizable UI.